What we aren’t:
We do not design or deliver trainings from a theoretical, unrealistic perspective. Our approach and skills don’t just sound good in meetings; they translate well into the interaction between your representatives and your customer. We are not a training company that won’t take or make sales and customer service calls. If we are ever asked to role play as a customer or representative in an initial meeting, or any subsequent meeting, our trainers are prepared to do so. Try that with your current trainers and a real customer…
As a company, if your goal is to create a training that simply has your people go through the motion in a protected environment without real world experience, our training is not for you. All of our trainings are developed from actual sales and service calls, from the field and/or the call centers. We bring that to the training.
Rather than starting with a theory about what training should be from the executive floor, we start directly from the customer interactions. The difference this makes is vast. All of our trainers are actually successful sales people in their own right. This is necessary for them to truly understand and develop live role plays from your sales and customer service force’s point of view. We do not allow any of our trainers to do canned role plays selling a product or service that your company does not provide.
Most training organizations claim to do role plays. Based on Webster’s Dictionary, they do. The standard method for conducting role plays is to set up a trio; sales person, customer, and observer. The issue with this practice is that there are three people that don’t know what they don’t know critiquing one another. The training organizations prefer this approach because it takes the pressure off of the trainer. They don’t have to be able to demonstrate the skills, play a customer well, or provide realistic feedback. This begs the question “Is this money well spent?” Our role plays are very realistic. Selling and customer service are rough-and-tumble sports.
We don’t design training from a perspective of what you would like it to be. We design training based on what the real interactions are.
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